Returns & Exchanges
We want you to enjoy and love your Rustic by Nicho products, but if that’s not possible for any reason, please contact our Customer Service department by filling out the form at the “Drop Nicho a Line” link below. By using the Rustic by Nicho website, you are agreeing to and accepting this Returns and Exchange Policy, which is why we encourage all potential customers to read the information posted on this page.
Rustic by Nicho honors returns and exchanges for up to 10 calendar days from the original date of purchase. We encourage all our customers to read the information on this page prior to purchase.
Returns due to:
- Buyer’s Remorse – Domestic, non-custom items may be returned for a full refund, including shipping, when our conditions have been met. They are relatively simple but must be followed to receive a full refund. Please see below for details.
- Custom Item Orders – Due to logistics, all custom sales are final, and we apologize upfront for any inconvenience. Shipments refused for any reason will be treated as abandoned, even if returned.
- Damaged item(s) – Every item is carefully inspected prior to shipment, so it is important if your shipment arrives with visible damage to the exterior of the box that images are taken before unpacking. Items damaged by the shipping carrier will be reshipped as quickly as possible. Please note that custom items may experience full-length lead times when being reproduced. Items damaged upon reception may be returned with photographic evidence of the damage and compliance with our return instructions listed below.
- Natural Variation – Please note that items that are crafted out of natural materials, such as hardwood, will vary in grain, color, and texture. In addition to this, monitor and screen settings may skew color swatches. Items deemed fit for sale despite natural variations in grain, texture, color, and appearance are not eligible for a shipping refund.
Return Item Request
Returns and exchanges must be approved by our staff and received in a resalable condition prior to refund or exchange shipment. In order to receive your full refund, please follow these instructions, failure to do so will result in fees for both re-shipment and restocking. Please see our Repackaging Policy below for more details. Returns or exchanges may be requested via the “Drop Nicho A Line” button below. Once your return has been approved, a PDF label will be sent to the original email address on the order.
Restocking & Reshipment fees
If items returned to Rustic by Nicho for Return are deemed unfit for sale due to customer negligence, or if the customer does not comply with our return packaging policy, 25% of the original listing price, as well as the cost of return shipping, will be deducted from the refund.
Order Cancellation Policy
Each and every Rustic by Nicho product is made, at least in part, by hand. During peek seasons, we ask for your patience on the rare exception that you experience any delay in shipment. Rustic by Nicho reserves the right to take up to 30 calendar days to ship any order. In the exceptionally rare circumstance this happens, please email us and we will happily refund your full purchase. As a heads up, we will likely ship your order anyways, because the more Rustic by Nicho products out there in the world, the better!
Return Packaging Policy
- Keep the retail packaging on the products but remove all hardware. Including hardware in the return shipment will greatly increase the chance of damage.
- Re-wrap the item(s) in original box or tube with paper or foam protection in place.
- Secure box or tube openings with heavy-duty tape or staples to ensure all contents return to Rustic by Nicho. Refunds will not be administered for items we do not receive.
- A return label will be sent to you via email. Please ensure that the barcode is printed clearly and that you tape the entire label over with clear packing tape to avoid rips and tears.
Unfortunately, exchanges will not be accepted at this time.
By purchasing any items from this website you are agreeing to and accepting this Return & Exchange policy.